It is the middle of the night. The phone is ringing and you’re not sure what is going to happen next, but a voice on the other end asks, “How can I help you?”
The person on the other end listens as you explain your situation. They empathize, safety plan, and offer you options, even though it is so late into the night. They work with you to make sure you are safe and connect you with services and resources.
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